Hi gals and guys. I need some opinions here. I recently purchased 2 items off ebay that was listed as “Item works great and in original box” according to the seller’s product description. I received the items, and one of the items didn’t work. The items were 4-port and 7-port 2.0 Usb Belkin Hubs. The 4-port wasn’t even recognized by any of my pcs. The 7-port hub worked. The 7-port was missing the user manual, usb cable, and power adapter. Tickle me silly here. But, doesn’t “in original box” generally refer to the product as being complete with all accessories. Even if it wasn’t, the seller didn’t bother to mention that it was indeed missing the manual, usb cable, and power adapter. I feel that this seller was vague and dishonest in the product description. Oh! I had to use the 4-port usb cable and power adapter to hook up the working 7-port hub.
The dispute goes ever further. As a result of my dissatisfaction with the seller’s dishonesty and a defective product, I feel that I was justified in leaving the seller a negative feedback. Soon after, I noticed that the seller left me a negative comment. I had been perfect before this. I can’t help but wonder that this seller left me the negative comment just to get back at me and for no other good reasons. I sent an email to Ebay’s customer service recently disputing the negative feedback and demanded its removal. I haven’t heard back yet.
Ebay doesn’t investigate unwarranted or retailatory feedbacks left by other ebay members. However, the seller still went wrong by clearly stating that “The item works great and in original box.” This if I correctly recall is a violation of Ebay’s product listing policy. I took this seller’s product description as the truth, and the seller sold me a defective item.
Based on these above arguments, what should I continue to do just in case the negative feedback isn’t removed based on Ebay’s own investigation of the dispute? What legal grounds and methodologies should I be aware of that are in accordance with Ebay’s policies? I feel that my honesty was taken for a ride here. This seller needs to be punished to the fullest without having to go to court. I need suggestions and opinions of tactics, contacts, etc… that I can use to communicate with Ebay. Things that can firmly support my case and make it appear important to Ebay.
Thanks everyone! Later.