...they're just a very naughty boy.
I recently purchased EA's Android version of Monopoly at Google play for $5 and, shame on me, did not try to play it within 15 minutes. The game simply would not get past contacting EA servers and would error out with a message to contact support. After navigating through multiple screens designed not to help you but to get you to give up, I was able to contact a human being. I just wanted my $5 back. I don't want to troubleshoot for you, I no longer want to play the game, and you are wasting my time. Full stop. After several emails back and forth with the script kiddies who could not seem to understand that I cannot give them any information from the menus inside the game because the game will not start, I gave up. Five minutes after I contacted Google Play, I had my money back. From Google.
Now, please do not confuse Google with God, either.