DW1655 Scanning Problem

I got a new Benq DW1655 from Geeks.com a little more than a week ago, and it is acting really strange on Nero CD/DVD quality scans.

The DVD scan will get from 2-5%, and then just freeze. No progress for minutes on end. The first several times it did this on a scan, I could stop the scan, restart it, and it would go from 1-100% fine. Now, though, I can’t get any scans to go over 5% complete.

Any idea on what might be going on?

Thanks in advance…

BTW, I’ve updated the firmware to the latest, BCIB.