[qanda]This thread is about the Sony DW-Q58A. Click here to see full specs[/qanda]Hello,
My girlfriend's mother has a Sony laptop computer. It has DW-Q58A disc drive in it. It will read discs, but not write to them. If I attempt to go to burning utility built into Windows XP MCE, it throws an error. I have checked the firmware, and it is UYS3.
Also, Best Buy has attempted to fix this problem twice. They claim that the drive is fine, but it's a problem with Windows. They say that she should do a system restore or reinstall the system. This seems a little overboard to me.
Could some of the experts give me some pointers on how I could debug this problem?