I am having difficulty getting my new DVR-115D to detect the presence of any kind of disk in the drive. When I insert a disk in the drive it seems to be trying to read the disk (judging from the sounds), but after a short time the drive goes silent and the disk title/directory does not show up in Windows.
Some pertinent info:
The DVR-115D is contained in an external Galaxy Metal Gear Box case with USB interface.
I am connecting the drive to a Toshiba Satellite laptop running Windows XP v 5.1, SP3 using a USB cable
The computer seems to see the drive itself with no problem. Under My Computer the drive shows up as DVD-RW Drive (F:). Under properties the drive is listed as Pioneer DVD-RW DVR-115D USB Device.
When I double click on F: under my computer I get a Windows message saying please insert a disk into drive F:, even if a disk is already in the drive
The firmware is up to date.
I opened the case to check to drive to case connections - they all appear to be fine.
The drive was manufactured in Jan 2008.
Any thoughts on what to try next? Thanks!