I’m a new member of this forum. I have encountered some issues with a DVR 105 burner. I have sent a technical support request to Pioneer:
I have this burner S/N BLDL163831WL from an year and an half. Never problems. I use it on Windows XP Sp1, mainboard Asus A7V880. It is configurated as primary master without other device on slave. As burning program I have Nero 6.6.01 with the latest Adaptec aspi layer. I use an 80 wire ribbon cable. I have installed the 4in1 v. 4.55 and this burner has lost the multisession feature. Under XP Sp1 with my burner I can use 4in1 4.51, Adaptec aspy layer and I can write in multisession but if I install 4.53 or 4.55 it don’t works in this mode. Under XP Sp2 with 4.55 and without Adaptec aspy layer (!!) it works well. I have tried also to move the burner on secondary IDE channel as master, but it’s the same situation. At his point I don’t know if this is a software or hardware issue. I have bought this device an year and and an half ago. What are the guarantee therms? In attachment there is the ticket.
The only answer that I have received are “two stupid words” about these issues and a disgusting mail:
at distance of about an year and an half you return to the attack!!. Probably you think to pass unnoticed, thinking to jump the controls from Pioneer Italy and our assistance center “Paolieri electronics”. We remember you that the burner with serial number CDD352887WL that PRESUMPTUOSLY has been bought on 11-3-2004 results on the contrary “CHANGED” from PAOLIERI on 15-5-2003!!!. Evidently you claim the repair/replacement in guarantee ( you have attempted to modify the acquire data), we remeber you that the guarantee on these products is an year and your burner results out.
At this point I have answered this:
Good morning to you
What I would have do? Do you know that exist the defamation crime? And I
thing that at this point I will not have scruples into publish all on the
greatest internet forums. I have only mistaken into write the data but I
have send you also the ticket in attachment. In the case of a repairing I
cannot refer to the ticket? I know very well that the Paolieri replacement
was registered. What kind of behaviour is this? I don’t want the alms from
you. I have asked only informations but evidently you are still poisoned
because an year and an half ago someone has “levelled” your back…I have so
much money that I could do a war. And at this point I will do!! I HAVE
ATTEMPT TO MODIFY THE ACQUIRE DATA? YOU CANNOT ALLOWED TO TELL THIS WORDS.
What do you thing about this? I will never buy a Pioneer product. The first device was substituited after only two months with a new because of a “very particular” situation and many functionality issues.