I have a nightmare story. the above machine was bought by a friend in Germany last August and brought to India for me where I’m currently staying. It worked perfectly until February this year. Then the DVD drive stopped working - no recording from the hard drive and then not recognsing any disc and finally not even opening the draw!!
I contacted Philips UK (as I’m English) and they assured me the warranty was global and the machine would be repaired here in India at a registered service repair centre. I took it to the nearest one and they also assured me it would be reapired or the defective DVD drive would be replaced. It’s still under waranty
3 weeks later they have decided they won’t repair it as it was bought in Germany. This is despite the fact that Philips have a global waranty and told me it wasn’t a problem. Anyone any ideas who to contact about this? What to do?