DVDR3305 frozen at loading stage

Hi,

Our Philips DVDR3305 had been working fine for a couple of months but last night when I finished recording and pressed to view the disc menu it got stuck in the loading stage i.e. Philips blue screen saver and loading logo at bottom right hand side. I left it like that for about 10 minutes and at that stage tried to switch off the machine but neither the remote or the on/off button on the machine had any effect. I also tried unplugging and then switched it back on but again it has got stuck on “loading”.

I have tried the philips web page but they don’t seem to list this model anymore for support. Has anyone else experienced this?

Thanks in advance

Amy