Dvdnxtcopy ultimate

upgraded to dvdnextcopy ultimate from dvdnextcopy stadard and can’t get it to work. soon as you click on it to start it gives you the microsoft mail client error and shuts down the software.
I have xp with all upgrades and service packs.
I have deleted it and reloaded it, I have ran find and search and deleted everything about this software on my hard drive, cleaned the hard drive and defraged and reloaded it, and it still errors out. I have done all the above and turned off all firewalls and antivirus software and reloaded and it still errors out!
I’ve done everthing I can think of, maybe it’s not to be used with xp. I had no issues with the old software…

so does anybody have any ideas?
:bow:

I am awaiting on a drive to come in the mail to test more on XP. I know you have done this sort of but follow this clean install to the “T” without skipping anything the 2 cleaners are free.

[B][I][U]This will assist you on main client errors if you do this verbatim.[/U][/I][/B]

[B][U]Write down your Key to unlock the software.[/U][/B]

You need to completely remove all versions from your computer.

[B]1.[/B] Go to your Start / Programs menu and uninstall all versions of DVD neXt COPY.

[B]2.[/B] Restart your computer.

[B]3.[/B][U][I][B] FOR XP[/B][/I][/U] Open my computer and click on [U]Tools [/U]menu in Windows Explorer, click [U]Folder Options[/U] then click the [U]View[/U] tab.Under Hidden files and folders, click Show hidden files and folders.

[B]3a.[/B] [U][I][B]FOR VISTA
[/B][/I][/U] Open Folder Options by clicking the Start button, click Control Panel, click Appearance and Personalization, and then click Folder Options.
B[/B] Click the View tab.
B[/B] Under Advanced settings, click Show hidden files and folders, and then click OK.

[B]4.[/B] Click on Start / Search for files and folders.

[B]5.[/B] Click on all files and folders; enter dvdnextcopy with no spaces and click Search and make sure your search includes hidden folders and there will be two exe.files found please make sure to delete these also.

[B]6.[/B] Delete all dvdnextcopy files and folders that are found in the search and restart your computer.

Download and install ccleaner and advance Systemcare personal they are both free. Run both one after the other.

Advanced SystemCare Personal - Download

Download CCleaner - Download

[B]7.[/B] Do step 5 again to make sure you get rid of all the dvdnextcopy files and folders.

[B]8.[/B] Go to the DVD neXt COPY support page or come here and re-download the latest version to your hard drive with all firewalls and antivirus turned off.

[B][U](Make sure you select save instead of run and save the file to your hard drive. Then install it from your hard drive).[/U][/B]

[B]9.[/B] After installation, restart your computer and run the software.

You will be asked to re-enter your serial number again.

well, thanks for the return advise. so I did just what you said to the T, several times. and it’s still giving me the mail client error
I did get it to work a couple times then it errors out.
any other suggestions or ideas?

Is roxio drag to disc or DLA installed what about nero InCD?

well, thanks agin for your help with this issue.
I don’t use roxio or nero and I haven’t in years. I do use a veritas program and it has DLA. But right now the sofeware seems to be working. I’m not sure why you think the DLA would keep the program from starting. My issue is the program won’t start and it errors out on startup with the main cleint error.
But right now it seems to be working ok. so keep your fingers crossed for me…lol
but tomorrow it might not work!..lol
thanks again…

:clap:

If you have had these DVD’s for a while they may need to be cleaned.

well, here we go again. my dvdnextcopy is erroring out again and won’t work.
theres something keeping it from starting. I’m out of Ideas…:
as ststed b4 [I] never had any issues with the standard version…
[/I]bow:

Have you tried cleaning the disc or is it erroring out when you start DNC before you hit copy?