I came here from there, lol
The support agent did say he was transfering it to the main support supervisor, A Mr. Patton.
As of yet thats where its at there
I do appreciate the time and effort you spent tho Doc 
I just noticed that my Cyberlink program (it came installed) "Power2Go"
says “no burner is currently avaliable or you dont have rights to access the burner”
I have 2 other burning apps that work just fine tho (ConvertX and Imgburn)
Its something for me to look at.
Ill get it figured out eventually
I hope
Again Thks for the help and I’ll keep ya posted!