DVDFAB decrypter error 4096

I downloaded DVDFab 2.9.8.3 to a windows 98 computer and get a message saying " Get DVD information failed 4096" when I try to back up “Ballykissangel series 4” to my hard drive

I have this same problem, and i think it’s happening when i try to do ANY dvd disc :frowning: can’t someone help please?