Apparently you haven’t read my posts, because your “assumptions” have been incorrect.
As I stated previously (several times), I have 3 computers. 2 of them DVDFab will not work on!
Ok, so this throws your little “hypothesis” that this is a “Mac” problem out the window. Ok, so forget that silly little thought.
I have two HP Laptops (less than 6 months old) and one has an AMD 64-bit processor, and the other has an Intel 64-bit processor. Now please keep in mind, that an “HP” computer is not a Mac. So can we get that idea out of your head please? One is running Vista x64 Premium, and the other is running Vista x64 Ultimate. So the problem is you are making IGNORANT assumptions and are grabbing at straws, because you have no idea as to what is wrong with your software.
I’ve stated the facts several times, but you continue to disregard the facts, and continue to make IGNORANT assumptions.
So before you try to tell me WHY my problem is not like everyone else that is experiencing similar/identical problems and why 220.127.116.11 and 18.104.22.168beta… (the problem seems to be with the ignorant assumptions you are making, assuming that there’s nothing wrong with the actual DVDFab software, even though many people seem to be reporting the same identical problem with the 22.214.171.124 and 126.96.36.199Beta software). So let’s try to just take the blinders off for a minute, and think about things LOGICALLY. Shall we?
I asked a simple question, DVDFab is not working properly, it fails to start (on 2 out of the 3 machines that I own), I actually own 12 computers (and 4 servers), but my concern is getting DVDFab to run on my newest (and fastest) machines. Yes, it would seem to make sense to want to rip a DVD on a Quad-Core, or dual quad-core XEON machine (on my two fastest machines) not on older 32-bit machines from the 2003-2005 era, or even the much slower AMD x64 Turion X2 (even though that machine is only 6-7 months old, it’s still very slow compared to the Intel Quad-Core’s.
If DVDFab has problems running on newer hardware, and newer Quad-Core (and XEON) based machines (with Vista Ultimate x64) then it might be good to address these issues, instead of sticking our heads in the sand.
Ok, from what I can see, the ONE machine that DVDFab does install on (and works on) is an AMD 64-bit processor (AMD Turion X2) running Windows Vista Premium. The two machines that DVDFab does NOT work on (when you click on the icon, nothing happens and the process fails to start) are both Intel Processors (one is an Intel Quad Core, running Vista Ultimate x64, and the second computer is dual quad-core XEON’s running Vista Ultimate x64).
If you read my question, it’s VERY clear…
- Does DVDFab have ANY type of error logging, that will help me (or one of the developer’s) understand WHY their software isn’t working properly and why their broken software fails to start.
I’ve never heard anyone recommend that you just reformat your partition, to get a particular piece of software working… but if you’re just grabbing at straws and really have no clue as to what is wrong with the software that you write and why it won’t even load, then that certainly is a good shot in the dark guess.
If you called McAfee or Symantec, and they told you to reformat your partition, and reinstall windows just to see if you can get their software to work, you would understand my viewpoint. That’s just not very good support to say the least.
It would seem to make sense to have some form of debugging, or error logging that would at least give an error, so you would have some type of CLUE as to what your software is not functioning properly.
As I stated previously, I’m using an HP Laptop with an Intel 64-bit processor with Windows Vista Ultimate x64, and are there any event logs, or error logs that could at least give us a clue as to why the software is crashing/failing to load, and why the process refuses to even start?[/QUOTE]
One misconception of yours that needs clearing up…this forum is a collection of users, like yourself, who use DVDFab…some longer than others…and on occasion, some of us offer to help other users experiencing problems.
We are not affilliated with, paid by, or even contracted with by Fengtao Software or its product, DVDFab, to do this. Each of us has our own reasons for doing so.
We do not write the software, debug it, correct it, or otherwise fix it. We are NOT ‘Customer Support’ (at least, not officially). We don’t collect the money for the program, issue the registration keys, or even try to cope with those problems.
Nor are we the Sales or Marketing Dept., which, among other things, means we don’t necessarily have to leave the customer a ‘Happy Customer’.
A normal interaction with a problem is to work with the person with the problem to reach a solution (if it can be done) while involving that person as much as possible. This invariably leads to both of us learning things.
In your case, you have stated the problem, asked for a solution, when one wasn’t forthcoming, said, “any other ideas?”, made demands for items no one here can supply, and belittled help when it was offered.
The time has come for you to marshall what’s left of your mind, and bend it to the task of solving your problem, as you’ve made it amply clear that you don’t think much of our efforts, and I don’t see much help coming at this time.