Installed the drive 2 months ago. Worked well over time. I am using Memorex DVD-RW media to record video and perform experiments. I have used Nero utilities (came with the drive) to erase the content every time. When media is inserted back in drive after 4 or 5 erase sessions, the drive is no longer able to read/recognize it. I could not even terminate the task normally (endless attenpting to read/status an empty media). Had to exit by killing the task from Windows, and reboot. Now, after reboot, the system does not recognize either this drive, nor the CD writer/DVD reader drive that came with the computer. Under explorer, both drives do not show up. Booted-up the system, and entered BIOS setup. Both drives were found turned OFF (i.e. not enabled because they were no longer detected by the system on reboot).
Problem happened twice so far. Anyone knows what is happening?
Note : Got Dell Tech support to help, and the second time, I was told that I might have to upgrade the firmware (I have version A100)? Why is that, and how comes the drive worked OK 4 or 5 times before it corrupts the BIOS?