my laptop is ACER Aspire 4738. dvd writer model TS-L633F. the problem is that it wont read DVD’s but it can read CD’s. I bought a new one, still it can’t read DVD’s. Can someone help?
dvd-rom or video or both?
Either the drive is dead or has a dirty lens.
Use a bootable DVD and try to boot from it, then you will know.
Welcome to the forum
So, just to clear something up - you tried 2 different DVD writers ("…I bought a new one…"), and neither will read DVDs?
If that’s the case, then along with the advice given already, it might be good to know what OS + any burning software you’re using.
Try this MS Fix it tool