DVD wont read



my laptop is ACER Aspire 4738. dvd writer model TS-L633F. the problem is that it wont read DVD’s but it can read CD’s. I bought a new one, still it can’t read DVD’s. Can someone help?


dvd-rom or video or both?


Either the drive is dead or has a dirty lens.
Use a bootable DVD and try to boot from it, then you will know.


Welcome to the forum :slight_smile:

So, just to clear something up - you tried 2 different DVD writers ("…I bought a new one…"), and neither will read DVDs?

If that’s the case, then along with the advice given already, it might be good to know what OS + any burning software you’re using.


Try this MS Fix it tool