I went to the Microsoft site and used the Fix it tool first on the Samsung. when the program attempted to open the drive to insert readable media, the drive would not open, so I opened it manually and inserted a data disc I have. The fix it tool, did whatever it does and reported the drive as fixed. The Samsung will open now sometimes when the button is pushed, and the rest only manually, but it seemed to read data ok. I then used the Fix it tool on the Philips, which again, the drive would not open to insert readable media, so I opened it manually and inserted the same disc I used as readable media in the Samsung. Fixit did whatever it does, and reported the Philips as not fixed. In the datails it said that the disc was not readable (same disc that the Samsung could read). Also, now with either drive, if I try to open a disc from My Computer, My computer does not respond. Do you think both drives are pooched? Both still appear in my device manager.