i don't know product number,hopefulley someone will have fix,cannot update popup says disc in drive and drive is open thanks griff6
Welcome to the forum, you are unable to see what your model num ber and brand are? Is this a desktop or laptop? It will be hard to help you without this info. Good luck.
Run Nero InfoTool and tell us the make and model drive you have. Nero InfoTool is a free program, found here: http://www.nero.com/enu/support-nero8-tools-utilities.html
Kerry... man I feel stupid! Forgot to type that! Also another good one is SIW at http://www.gtopala.com/. Take care