Dvd+rw not recognized in device manager

vbimport

#1

my 2006 Hp dv6700 (vista home premium sp2) fails to see the dvd burner in device manager or my computer. It is recognized in the Bios as a “boot from” device and when a dvd or cd is put in, the disk spins up - read lite comes on - but there is no activity on the hard drive. I have tried replacing the drive with a brand new unit, windows sees it and installs the drivers then it immediately goes missing. tells me that the mother board is functioning but that the issue is probably in the registry somewhere.
Any help or suggestions here would be greatly appreciated.:frowning:


#2

Two things to try first.

You can use Microsoft’s Fix It tool, which is located here: http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us This may not help.

And you can try deleting the upper and lower filters in the registry: http://pcsupport.about.com/od/driverssupport/ht/upperfilters-lowerfilters.htm


#3

[QUOTE=Kerry56;2607802]Two things to try first.

You can use Microsoft’s Fix It tool, which is located here: http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us This may not help.

And you can try deleting the upper and lower filters in the registry: http://pcsupport.about.com/od/driverssupport/ht/upperfilters-lowerfilters.htm[/QUOTE]

The Microsoft “fixit” did nada - didn’t detect the cd/dvd…upon entering the system registry, there are no “upper / lower” filters present under the correct GUID (965) to delete.
Is there a next step?


#4

Do you have a bootable disk? Like a live Linux cd or a Windows operating system install disk, or even something like the Ultimate Boot disk?

If so, set the bios to look for the optical drive first when booting. Put a bootable disk in the drive and start the machine. See if the drive has any problems reading and going into the menu of one of these disks.

This will isolate the drive/hardware of the computer from the operating system you have installed on the hard drive. It may not solve anything, but is a basic step in trouble shooting. If the drive can work properly outside the operating system, you know there isn’t a problem in the hardware.

At that point, you may be looking at going to restore point prior to the start of the problems, or possibly a repair install of the operating system. SAVE your data before doing a repair install.


#5

using a windows vista OS disk in the dvd, I re-ordered the boost order so the atapi/dvd-cdrom was the first boot option. On restart, the dvd showed the normal lights assoc with activity, but the laptop jumped right by it and booted to the hard drive. This dvd unit is brand new (not the oem unit that came with the computer). At this point am I looking at motherboard failure?


#6

This means the drive didn’t read the disc. It choose the next device in the boot order which was your hard drive.
So either the drive has gone bad or it’s not making a good connection.
It shouldn’t be what a new drive is supposed to do but maybe it was defective.
It shouldn’t be dirty yet either.


#7

Could be a bad drive or more likely a bad connection to the drive.

A hardware failure in the controller on the motherboard is a possibility also.

You might think about getting an external cd/dvd drive and connecting it through a usb cable if you need an optical drive for this laptop. There might be an external enclosure for your current dvd drive too. Haven’t looked for slim drive enclosures though.


#8

Either the drive is fdefective or not capable of managing the media used…