DVD/RW drive faceplates

Just wondering if anyone would know of a place that one could get a replacement dvd/rw drive faceplate, a client of mine has a drive that went bad and I got a rma # but was told that they wouldn’t be able to help me until I get the faceplate replaced.
the unit I 'm working with is a Memorex 16x16 dual format burner.

any help is apprecated :smiley: