I own a DVD-Rom: HL-DT-ST DVD-Rom GDR8163B
Right so my computer is less than a year old and it has two dvd drives on it - one is just a reader and the other is a re-writer.
Up until about 30mins ago my reader drive was reading DVD’s fine and then suddenly it stopped working. i ejected the disc and put it back in again. the status light goes on and the disc appears to start spinning but then stops.
I went into My computer and other programs and it seems that the drive thinks that there is no disc in there. I have tried restarting my computer, changing the DVD’s that I put in the drive, putting the same DVD’s in the re-writable drive and they have worked, and put CD’s in the reader drive and they have read fine.
I am left with the situation that it appears that my DVD rom reader drive will know not read DVD’s but will read CD’s.
I have tried updating the drivers, unistalling and re-installing the device, cleaning the lense. Just about everything apart from getting the new drivers from the site, but I have tried updating them before and it says that I have the most up to date ones - even if i didnt it wouldnt explain why it works one minute and not the next.
I have also tried starting the computer in safe mode to see if this fixes the problem, seen what the dell/ microsoft support wizards say and nothing seems to be working.
Any help/ suggestions would be much appreciated
EDIT: Please note that I have used the search mode for the site however while i have seen some people have experienced the same problems I feel that I have tried lots more stuff before posting and now am getting desperate! cheers guys