DVD Rom Shutting Off After Starting Conversion

I’m a Newbie with DVDFab Platinum. I’m trying to convert from DVD to ipod (Mpeg4) and once I get started, my DVD Rom just shuts off after about 0.09% download. The elapsed time keeps counting but the DVD Rom stops running. I’ve done one DVD so far and it worked fine.

Any suggestions would be GREATLY appreciated. I’ve checked everything and can’t figure out what’s going on.