I recently bought a new HP 5170 desk top computer, complete with Intervideo WINDVD 5 software to play DVD movies.
Problem is that as soon as the DVD is loaded, DVD starts with full screen and all control buttons disappear. Getting the control panel back or reducing screen is not possible (Typing Z doesn’t work, there is no cursor visible and clicking with the mouse doesn’t work, remote control doesn’t workn). So I can’t control the DVD, stop playing is only possible by taking the disk out.
When a movie opens via internet it’s even more difficult, in such a case you can only stop playing by switching of the power.
The HP helpdesk advised to reinstall the WINDVD software, but it didn’t help. Now they suggest to reinstall Windows. I am hesitating to do this (since I will loose everything stored), furthermore I feel that this might not work.
Has anybody an idea what could be the cause and what can be done.
I was already thinking to de-install the Intervideo software and download another player from internet. Would this be an idea? What would be a good player?
Looking forward to your help.