Dvd fab freezing computer up

when i try to decrypt a movie my entire computer freezes up and i have to mannually restart it please help me fix the problem

[QUOTE=jsimmons77;2288227]when i try to decrypt a movie my entire computer freezes up and i have to mannually restart it please help me fix the problem[/QUOTE]

To try and troubleshoot your issue we do need more info then what you have given us :frowning:
the operating system, the DVDFab product and the version # also the mode you are using ?

my operating system is vista and dvd fab 5 and 6 both freeze up

[QUOTE=jsimmons77;2288239]my operating system is vista and dvd fab 5 and 6 both freeze up[/QUOTE]

Ok now about the other questions I asked
which product ? DVD to DVD, DVD to Mobile or Blu-ray to Blu-ray ?
which mode are you using ?
and a question that was not asked the first time-> what is your source ? i.e…a disc or a file on your computer ?

also while I’m at it Vista would that be the Home Premium version ?