I am and have been a registered user of DVD fab for several years. I recently got a new computer with Vista (Ultimate 32bit). I downloaded the fab software off the site and requested my activation code. I copied the code in as usual and restarted, but I still am showing only a trail version. I have emailed FAB for 7 days now without a response. Is there something I am missing with Vista or is there another way to contact FAB? The trail software version I have now works flawlessly.
Thanks for any help
Hi MarkIf you are entering the registration key from an older version it will not work you will need a version 5 reg key, since you have been a registered owner for a few years that means you have a lifetime update/upgrade so all you have to do is go to http://www.dvdfab.com/retrieveregkey.htmand request an new key .. make sure you select V5 in the dropdown
Thanks for the reply Jumper, I did go back and get a 5 reg number with no help. In fact I have tried it 3 different times with 3 different numbers with no help. I have uninstalled and re-installed the software 3 times as well. I'm finding it strange that after 7 days that I can't get anyone from FAB to email me back with further assistance.
I take it you are entering the reg key by the copy and paste method try draging the reg key from the attachment to your desktop or any place else on the system then just double click on the monkey icon for the reg key
Jumper your right, I was using copy and paste. What you are saying is that by getting the code out of my eamil and placing it elswhere the software should pick it up?
Jumper I did the double click on the registration and it imported my key code automatically, still no help
Please do a clean uninstall using the guide below in my signature and don't forget to use a new install package NOT the one you already have on your system and after you re-install remember to just double click on the reg key and we can go from there BTW...my friends call me SJ and you can do the same :bigsmile:
Thanks, will do a clean uninstall.
I have answered your PM :bigsmile:
Hey MarkNoticed you have not came back with a reply on the step that I suggested in the PM if it worked then that means your account has been limited :eek: which should not be because you are running the Ultimate version of Vista so you don't or shouldn't have any limitations :disagree: if that is the case you may want to make a few system settings changes
I did a clean uninstall, and no help:( I do think something is going on with the Vista. I tried the administrator option too.
I and other are using Vista are you entering a version 5 reg key ? or the one that was given to you when you first got DVDFab
When I request my code I check the box that says 5. I also did go back and check the 3&4 for gee whiz but no help. I wonder if FAB still has me registered lifetime user?
Do you still have a copy of the first email that was sent to you ?,
I have any old copy of my first upgrade of the 3.0, with the authorization #
It would be better if you had a copy of the email that would contain your name and email address along with the date, however you can contact Fengtao(the author) by PM(privite message) and give him your name and email address so he can look up your file in their database also inform him about the issue :bigsmile:
Good advice, thanks. I will PM him.
Good luck :flower:
The fine folks at FAB sent me an email with the code in the software in an attachment. I downloaded the file and abra-cadabra:bigsmile:
Thanks for all the help Jumper, at least I know how to do a clean un-install now!
Hey MarkThat's great glad you got things worked out Have a good day :flower: