This has turned out to be a bigger deal than i wanted to mess with but its bothering me,
I lost my drive after an update from what i know, it was repaired by hp for a corrupt hard drive back in feb., and have been putting it off to get it fixed and they say my warranty ended two days ago…
i have tried the fix it solution, also manually checked to make sure that the upper and lower registry filters were removed, i have reseated the drive, and i tried to get the driver for the dvd drive itself to reinstall but the hp rep gave me a 177mb download that turned up being a program called “dvd play” which is just a dvd player. i have not done any restores and really do not want to do full system restore as of yet, i have alot of music to back up first. just to recap the drive does light up, open and spin on startup but after i get to user login screen and into windows its gone and doesnt work. its not on device manager or my computer. What steps can i take to get this fixed without hp’s remedy of mail it in or pay 125 for a new dvd drive.
quick rundown of system
vista home premium 32bit SP2, 2ghz amd processor, 3gb ram, hp dv6815nr laptop(part number kn831ua#aba)
have spybot s&d running along side Norton Internet Security 2011 Beta, everything is automatically updated(windows vista as well) and the drive disappeared before i installed either of these programs.
ANY HELP IS APPRECIATED!!! THANKS FOR ANY INPUT
UPDATE: i installed a program called DevManView and it shows my dvd drive but still not on my computer or device manager.
TSSTcorp CDDVDW TS-L632N ATA Device