DVD drive won't open

After trying to back up a game with Xbox Backup Creator I received and error and Ctrl+Alt+Del out of it. The program became no responsive and would not ope the DVD drive. When I did it manually by pressing the little button the light flashed quickly then slowed but the drive would not open. I got the disk back using a paperclip and the emergency hole but now the drive won’t open when I push the button. I have uninstalled it and reinstalled it, disconnected on start up then reconnect and vice versa. I have also tried to open it by clicking eject after right clicking on the drive while in my computer, it just freezes for a while then nothing. It is a fairly new drive so it can’t be broken.

specs:
Running Xp
HL-DT-ST DVDRAM GSA-4163B must updated driver installed

any ideas on how to get it working properly again?
the main problem is that when you press the open button on the front of the drive nothing happens.