To move this thread to a point that Forum Members will be able to provide meaningful assistance to you how about reviewing Dee-27â€™s #10 posting and provide ALL the information that Dee-27 requested ->
The Name and Model Number of your undisclosed Drive â€“ Device Manger will provide this information.
Also provide the Name and Model Number of the Computer that your undisclosed Drive is installed in.
Also elaborate on your statement â€œI can't do it manuallyâ€. Exactly what do you mean by that statement. Why canâ€™t you manually open the optical Drive Drawer Tray? ALL optical Drives have manual release eject hole located somewhere on the faceplate the optical Drive.
Below is short synopsis of how to manually open an optical drive drawer tray ->
Check for a small hole on the faceplate of optical drive. Depending on the model of the drive the location of the manual eject hole will vary. Below is an example of typical optical drive drawer tray manual release hole.
Close all programs and shut down the Computer.
Unplug the PC from the power outlet.
Locate the manual release hole on faceplate of the optical drive.
Find something small enough to be inserted into the release hole, such as a sturdy paper clip. Straighten the paper clip so that it can be inserted into the release hole. Insert the paper clip straight into the release hole until resistance is felt. Once the resistance is felt, keep inserting the paper clip in a pumping motion. The drawer should slowly come out about a quarter of an inch. Remove the paper clip. Firmly grasp the edges of the optical drive drawer and gently pull until the drawer is all of the way out.
Remove the disk from the optical drive.
Once the disc has been removed, plug the PC back in to the power outlet and restart the system.
Also if you have Auto Run enabled on your undisclosed optical drive suggest disabling this feature. If you donâ€™t have Auto Run enabled then your undisclosed optical drive should not be attempting to Run or Accesses the Disk that is currently â€˜Stuckâ€™ or â€˜Jammedâ€™ in your undisclosed optical drive.