Hi. on my brand new dell computer (which i got yesterday) my dvd drive is giving me problems. I have barely used it and have not bumped it or anything but the dvd TRAY won’t open or close properly. If I press the eject button the tray will either not respond, or it will wait 20 seconds and then read the contents of the CD, or open up to a CM or an inch and stop, or once in a blue moon it will open completely. when it opens a bit, if i slightly nudge the tray to the right (facing the front) then it will finish coming out/in. the tray also has problems closing completely… sometimes more than one nudge is necessary. i have tried opening the dvd drive after going into BIOS but it still has problems so i guess it isn’t a software problem. I think there is a problem with the alignment of the tray judging by some posts in the dell support forums
this isn’t a SERIOUS problem but… this computer is brand spanking new and it’s quite frustrating (to say the least) to have a hardware problem a DAY after receiving it… please help me out.
if all else fails i’ll have to call cust.service and probably receive a new drive (which i have no clue how to install…)