DVD Drive not reading any disc

vbimport

#1

Hi.
I use TSSTCorp CDDVDW SHS223B dvd drive. Today I tried to burn a dvd using nero. After a few minutes it started to make noise and nero showed a error. I aborted the action and took out the disc from the drive. I had to use ctrl+alt+dlt. Ever since my dvd drive is not reading any disc. I checked device manager and it showed the device is working properly. Also tried uninstalling-reinstalling the dvd drive. Please help.
Thanks in advance.


#2

Welcome to the forum! :slight_smile:

Can you boot up from your Windows CD/DVD? This would eliminate a Windows/software issue with the drive. (Remember to choose your DVD drive as the first boot device in the PC’s BIOS/Boot menu). :slight_smile:

Maybe poke about on your PC, see if you can find Nero’s log file for that last burn? That would show exactly what was going on during that last failed burn.

What version of Nero are you using? As the location of the log files seems to change with some versions.


#3

Thanks for the reply Arachne. I will try to boot using the dvd drive. It already is my primary boot device. I am using Nero 8. Can you tell me where I can find the log file?


#4

Cool, let us know if the drive boots or not, and we can go from there. :slight_smile:

The location of Nero 8’s log files depends on what version of Windows you’re using:

For XP, it’s [b]C:\Documents and Settings\Your Username\Application Data\Nero\Nero8\ Nero Burning ROM[/b]

And for Vista, it’s [b]C:\Users\Your Username\AppData\Roaming\Ahead\ Nero Burning Rom[/b] (if it’s not in that folder, try [b]C:\Users\Your Username\AppData\Roaming\Nero\Nero8\Nero Burning ROM[/b])

I don’t have a clue where the file is with Win7, as I don’t use that OS.

EDIT: Your Nero serial number will be at the beginning of the log file - please remove this before copy’n’pasting the log :wink:


#5

Tried to run the Kaspersky Rescue Disc which I had used earlier. It was supposed to boot from the dvd. No such luck. Windows started as usual.
This is the log I found.
Windows XP 5.1
IA32
WinAspi: -

NT-SPTI used
Nero Version: 8.3.5.0
Internal Version: 8, 3, 5, 0
(Nero Express)
Recorder: <TSSTcorp CDDVDW SH-S223B>Version: ID00 - HA 1 TA 0 - 8.3.5.0
Adapter driver: <Serial ATA> HA 1
Drive buffer : 2048kB
Bus Type : default
CD-ROM: <TSSTcorp CDDVDW SH-S223B >Version: ID00 - HA 1 TA 0 - 8.3.5.0
Adapter driver: <Serial ATA> HA 1

=== Scsi-Device-Map ===
CdRomPeripheral : TSSTcorp CDDVDW SH-S223B atapi Port 1 ID 0 DMA: On
DiskPeripheral : ST3500418AS atapi Port 2 ID 0 DMA: On
CdRomPeripheral : OE1642I CEE203K 1.0 dtscsi Port 6 ID 0 DMA: Off
CdRomPeripheral : CLW 2JS5QBOXMR 1.03 a01wr3y6 Port 7 ID 0 DMA: Off

=== CDRom-Device-Map ===
TSSTcorp CDDVDW SH-S223B H: CdRom0
OE1642I CEE203K J: CdRom1
CLW 2JS5QBOXMR I: CdRom2

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 2047MB (2097151kB)
Free physical memory: 2047MB (2097151kB)
Memory in use : 17
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

17.7.2011
ISO compilation
3:38:00 PM #1 Text 0 File SCSIPTICommands.cpp, Line 450
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

3:38:00 PM #2 Text 0 File Isodoc.cpp, Line 6713
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : FALSE
Multisession : TRUE
Multisession type: : Start multisession
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

3:38:00 PM #3 ISO9660GEN -11 File Geniso.cpp, Line 3349
First writeable address = 0 (0x00000000)

3:38:01 PM #4 SPTI -1195 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x01
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01
Buffer x04c3b740: Len x20

3:38:01 PM #5 SPTI -1195 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x01
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01
Buffer x04c3b740: Len x20

3:38:01 PM #6 SPTI -1195 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195)
CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x01
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01
Buffer x04c3b740: Len x20

3:38:01 PM #7 SPTI -1195 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x01
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01
Buffer x04c3b740: Len x20

3:38:01 PM #8 SPTI -1195 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195)
CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x01
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01
Buffer x04c3b740: Len x20

3:38:01 PM #9 Text 0 File Burncd.cpp, Line 3568
Turn on Disc-At-Once, using DVD media

3:38:02 PM #10 SPTI -1195 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x01
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01
Buffer x04c3b740: Len x20

3:38:02 PM #11 SPTI -1195 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x01
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01
Buffer x04c3b740: Len x20

3:38:02 PM #12 SPTI -1195 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195)
CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x01
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01
Buffer x04c3b740: Len x20

3:38:02 PM #13 SPTI -1195 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195)
CDB Data: 0x51 00 00 00 00 00 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x01
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01
Buffer x04c3b740: Len x20

3:38:02 PM #14 SPTI -1195 File SCSIPassThrough.cpp, Line 214
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195)
CDB Data: 0x52 01 00 00 00 FF 00 00 20 00 00 00
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x3A
Sense Qual: 0x01
Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01
Buffer x04c3b740: Len x20

3:38:46 PM #15 Phase 40 File dlgbrnst.cpp, Line 1767
Aborted by user

3:38:46 PM #16 Text 0 File DlgWaitCD.cpp, Line 323
Write in overburning mode: NO (enabled: CD)

3:38:46 PM #17 Text 0 File DlgWaitCD.cpp, Line 2948
Recorder: TSSTcorp CDDVDW SH-S223B
Medium not present

3:38:46 PM #18 Text 0 File DlgWaitCD.cpp, Line 497
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Insert the disc to write to.
(Medium in drive: Unknown. Medium required by compilation: DVD R/RW, DVD DL, DVD-RAM.)

3:38:46 PM #19 Text 0 File SCSIPTICommands.cpp, Line 450
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

Existing drivers:

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

====== *** Nero Burning ROM, History File *** ======


#6

Your CD/DVD drive has to be first in the boot order in the BIOS to boot from a bootable disc.
Some computers will let you choose by hitting a key listed on the BIOS start screen like F12 for example.
the Nero log indicates the media is a type not recognized by the drive.
So try Verbatim or TY. Also try a commercial movie DVD disc.
This can be caused by a dirty or failing lens also.


#7

My dvd drive is the primary boot device by default. I checked that before and after using the rescue disc. I have tried all types of cd and dvd. I also inserted a Verbatim disc containing some videos. Nothing happened. It is not just reading anything. Cleaned the lens also. Oh and one more thing I have forgotten to mention. The discs don’t spin when inserted. Am I to take that it is a hardware problem?


#8

Certainly sounds like it :frowning: - if that’s the log from when the last burn failed, then it looks like the drive wasn’t seeing the media even before you aborted by hitting CTRL-ALT-DEL.

Might be worth checking the SATA cable connecting the drive to the mobo is snug, although I suspect the drive is toast.

Last ditch thing would be to try the drive in a different PC, if you have a willing friend or family member.


#9

I agree with Arachne on checking the cable connection. With a couple of additions. Usually there not loose if you haven’t either been doing something inside the case or moving the computer .
The failure to spin up is a good indication of drive failure.
You could do a spin test with :
Nero DiscSpeed Version 4.11.4.0 or Nero CD­DVD Speed Version 4.7.7.0 .
Those are the versions I have so I just copy & pasted the names . I’m sure other versions will do the same test.
IMO when you open the case to check the cable already have a new or known good drive to replace the old one.
I don’t know how heavily you use your drive but a 15 minute break between burns is a good idea. Less between reads.


#10

These Drives are not that expensive, you can even spend a little more and upgrade. Just change out the Drive, and I’m sure your problems will be solved. :cool:


#11

Yup. Turned out to be hardware problem. Changed my dvd drive last night. Now all is well. Thanks all for your help. :slight_smile:


#12

You’re welcome. :slight_smile:


#13

BTW, this is asking for trouble:

“Multisession : TRUE
Multisession type: : Start multisession”


#14

Couldn’t understand. What’s wrong with making a multisession disc?


#15

Bad idea with DVD, cause it creates trouble…