Dvd cleaners question

vbimport

#1

My dvd burner doesn’t recognize dvds like it used to (tried the troubleshooting topic that Dee-ehn recommended still not working), and it’s odd cuz I had my new computer for only a month. My dvd drive can now only read cd-r and play audio. I am thinking of purchasing a dvd cleaner, but I’m thinking if my dvd drive doesn’t recognize dvds, how will it recognize the dvd cleaner?


#2

Hi,

most drive manufacturers recommend not to use lens cleaning discs.
If you can’t access DVD media, but CD media, then the drive is probably faulty. As this is a new computer, the drive is probably under warranty.
Please contact the manufacturer of your computer or your vendor for further advice.

Michael