DvD/CD

vbimport

#1

hello all, I have just installed Windows 8, big mistake:a, I am now getting an error message stating that Windows cannot start hardware device (CD/DVD) because its configuration information (in the registry) is incomplete or damaged (Code19). Also the computer is continually freezing. Please, please, please can someone help ne


#2

Have you tried Microsoft’s Fix-It now? http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

You can also try the instructions for manually removing upper and lower filters, even though MS doesn’t seem to think it applies to Win 8. http://support.microsoft.com/kb/982116

If you’d rather not mess around in the registry, you can reset filters using a free burning program called ImgBurn. Start the program, then click on Tools–>Filter Driver Load Order and remove them there. Reboot.

Filter problems will NOT cause freezes however. So that is something else.


#3

Did you do an upgrade install or did you do a clean install of Win 8?

Do you have all the necessary drivers installed for your computer?