DVD/CD drive not working, Error Code 38 Vista



I have a Toshiba Satellite L300 laptop with Windows Vista and the DVD/CD drive stopped working on it suddenly. It doesn’t even show up as a DVD drive in “My Computer”. When I click on Devices manager there is a yellow triangle with an exclamation mark next to my DVD/CD-ROM drive which is a TSSTcorp CDDVDW TS-L632H ATA Device. When I click on properties this is what it says “Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38).” I have tried the Microsoft FixIt solutions and they didn’t work. I even tried going into the Registry Key to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class{4D36E965-E325-11CE-BFC1-08002BE10318} where I was hoping to delete Upperfilters and Lowerfilters from a solution I had read about on the internet but when I got into the proper Registry folder I only had a file called Upperfilters but Lowerfilters did not exist. So that didn’t help either. Please help! Thank you so much.


Do you have a restore point saved that was made prior to the point when the problems started? If so, try the System Restore.


No unfortunately I don’t have a restore point.


hove you googled , cd drive Error Code 38 Vista


Yes I did and I couldn’t find anything that helped fix the problem.


[QUOTE=gienek;2507291]Yes I did and I couldn’t find anything that helped fix the problem.[/QUOTE]

Have you checked out this http://microsoft.pcerror.info/errorcode/code%2038.html?gclid=CP3BlP2K7KACFQ2lagod9TfuGQ



have you already tried to simply uninstall the drive from device manager?
You can also make hidden devices visible and uninstall these hidden drives also: http://support.microsoft.com/kb/315539



What I found was restart your computer.
With Vista having 3 current Control Sets I have tried 3 restarts at times.
I would also do mciahel’s suggestion.Maybe uninstalling all the DVD drives if you have more than one.
Too bad the error doesn’t say where in memory the previous instance of the device driver is .


Another one: