Welcome to the Forum.
You know it would be helpful if you provided basic pertinent information like the Manufacture Name and Model Number of the undisclosed DVD Burner and the Manufacture Name and Model Number of your undisclosed Computer and any other additional amplifying that might be helpful in deterring the cause of your problem.
Is this undisclosed DVD Burner IDE or SATA interface? Have you ensured your BIOS is configured correctly to accept this undisclosed DVD Burner?
Also suggest reviewing the CD Freaks Forum Rules (http://club.cdfreaks.com/f61/announcement-rules-forum-some-tips-guidelines.html) and note the comments concerning Double Posting.