have tried all your suggestions and still no dvd drive in device manager. open tray does work , but dvd burner software does not find any dvd writer when i try to burn. have tried 20 dvd burner programs. could not find any upper or lower filters. installed aspi thing. when i start up computer, for a second i see pioneer dvr212d in black and white screen, but it goes so fast to start windows i cannnot read it. need help. have been trying to get the pioneer dvr212d working since i bought it new 3 months ago.