DRU-710A and SATA = communication error

vbimport

#1

I have a DRU-710A DVD burner and I am now having communication errors I have the latest firmware that Sony offered.

I am running Nero Ultra 6.6.0.18.

The only thing I changed was the addition of two SATA drives to my system via the onboard SATA controller. This being the case I did the following:

  • tested drive with sony tool and it test A-OK
  • removed sony nero version, ran nero clean tool
  • installed the nero 6.3.1.19
  • DVD Burn still failed with communication error
  • removed drive and put it in another machine DVD burned fine
  • placed the drive back in the system with the new drives, DVD failed with communication error
  • removed the SATA drives (were installed in removable trays), DVD burned fine

Any idea what could cause a DVD burn failure just by adding two SATA drives to the system ?

thanks,
Mike


#2

I’d guess that either your mobo’s chipset or your power supply is overburdened with the additional drives. Can you add them one at a time or are they in a RAID?

Welcome to the forum! :slight_smile:


#3

I will try removing all other drives/power users in the machine I had not considered the power issue.

I have attached the “burn report” from Nero… not sure if anyone can make heads or tails of this…

Note:

  • I booted the drive off of the IDE drive “solo” (no sata) which I mentioned before worked.
  • I also booted off of the SATA drive with same burn failure.

MOBO: ASUS TEK P4P800SE with AMI0800009 bios, 1024 MB memory, 2.8GHZ


1A23-…

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File ‘C:\Program Files\Ahead\Nero\Wnaspi32.dll’: Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 6:35:34 PM
Nero API version: 6.6.0.18
Using interface version: 6.3.1.4
Installed in: C:\Program Files\Ahead\Nero
Application: ahead\Nero - Burning Rom
Internal Version: 6, 6, 0, 18e

Recorder: <SONY DVD RW DRU-710A> Version: BYX5 - HA 1 TA 0 - 6.6.0.18
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI

=== Scsi-Device-Map ===
DiskPeripheral : IC35L040AVER07-0 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : SONY DVD RW DRU-710A atapi Port 1 ID 0 DMA: On
CdRomPeripheral : LG CD-RW CED-8120B atapi Port 1 ID 1 DMA: On
DiskPeripheral : WDC WD2500YS-01SHB0 atapi Port 2 ID 0 DMA: On
DiskPeripheral : WDC WD2500YS-01SHB0 atapi Port 3 ID 0 DMA: On
CdRomPeripheral : OBVIOUS DVD-ROM MAGIC 626.00 obvious Port 4 ID 0 DMA: Off

=== CDRom-Device-Map ===
SONY DVD RW DRU-710A Y: CDRom0
LG CD-RW CED-8120B Z: CDRom1
OBVIOUS DVD-ROM MAGIC 62 X: CDRom2

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 1022MB (1047280kB)
Free physical memory: 533MB (546236kB)
Memory in use : 47 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

3.3.2007
NeroAPI
12:11:36 AM #1 Phase 112 File APIProgress.cpp, Line 276
DVD-Video files reallocation started

12:11:36 AM #2 Phase 114 File APIProgress.cpp, Line 276
DVD-Video files reallocation completed (no file modified)

12:11:36 AM #3 Phase 111 File APIProgress.cpp, Line 276
DVD-Video files sorted

12:11:37 AM #4 Text 0 File Reader.cpp, Line 127
Reader running

12:11:37 AM #5 Text 0 File AudioCompilationImpl.cpp, Line 842
DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
DRM: Beginning burn process.

12:11:37 AM #6 Text 0 File Writer.cpp, Line 122
Writer SONY DVD RW DRU-710A running

12:11:37 AM #7 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)

12:11:37 AM #8 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)

12:11:37 AM #9 Text 0 File Burncd.cpp, Line 3233
Turn on Disc-At-Once, using DVD media

12:11:37 AM #10 Text 0 File DlgWaitCD.cpp, Line 270
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2286111 (508:01.36, 4465MB)

12:11:37 AM #11 Text 0 File DlgWaitCD.cpp, Line 282
Write in overburning mode: NO

12:11:37 AM #12 Text 0 File DlgWaitCD.cpp, Line 2483
Recorder: SONY DVD RW DRU-710A, Media type: DVD-R
Disc Manufacturer: RITEKG - 04
Disc Application Code: 64, Disc Physical Code: 193

12:11:37 AM #13 Text 0 File DlgWaitCD.cpp, Line 448
>>> Protocol of DlgWaitCD activities: <<<
=========================================

12:11:37 AM #14 Text 0 File ThreadedTransferInterface.cpp, Line 838
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2286112 (2286112) = #2286112/508:1.37
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286112 blocks [SONY DVD RW DRU-710A]
--------------------------------------------------------------

12:11:37 AM #15 Text 0 File ThreadedTransferInterface.cpp, Line 1051
Prepare recorder [SONY DVD RW DRU-710A] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4681957376, ISRC ""
DAO layout:
===========
Start|Track|Idx|CtrlAdr|RecDep_____
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2286112 | lead-out | 1 | 0x41 | 0x00

12:11:37 AM #16 Phase 24 File APIProgress.cpp, Line 276
Caching of files started

12:11:37 AM #17 Text 0 File Burncd.cpp, Line 4122
Cache writing successful.

12:11:37 AM #18 Phase 25 File APIProgress.cpp, Line 276
Caching of files completed

12:11:37 AM #19 Phase 36 File APIProgress.cpp, Line 276
Burn process started at 4x (5,540 KB/s)

12:11:37 AM #20 Text 0 File ThreadedTransferInterface.cpp, Line 2661
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

12:11:37 AM #21 Text 0 File DVDR.cpp, Line 2571
Recording mode: Sequential Recording Mode

12:11:37 AM #22 Text 0 File Mmc.cpp, Line 21774
Set BUFE: Power-Burn -> ON , Adapt writespeed to disc : ON

12:11:37 AM #23 Text 0 File DVDR.cpp, Line 2726
Start write address at LBA 0
DVD high compatibility mode: Yes

12:11:37 AM #24 Text 0 File Cdrdrv.cpp, Line 8892
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 0.0 (0)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 0 h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 0 h
Start sector number of the next Border-In: 0 h
Media Specific [16…63]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 …

12:12:17 AM #25 Text 0 File Cdrdrv.cpp, Line 1288
00:12:17.703 - SONY DVD RW DRU-710A\H1 T0 : Queue again later

12:12:42 AM #26 SCSI -1024 File Cdrdrv.cpp, Line 1436
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x02D00000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x08
Sense Qual: 0x03
CDB Data: 0x2A 0x00 0x00 0x00 0x01 0x20 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x04 0x00 0x00 0x00 0x00 0x0A
0x00 0x00 0x00 0x00 0x08 0x03

12:12:42 AM #27 CDR -1024 File Writer.cpp, Line 311
Communication failure

12:12:42 AM #28 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

12:12:42 AM #29 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

12:12:42 AM #30 Text 0 File DVDR.cpp, Line 2969
EndDAO: Last written address was 287

12:12:50 AM #31 Phase 38 File APIProgress.cpp, Line 276
Burn process failed at 4x (5,540 KB/s)

12:12:50 AM #32 Text 0 File AudioCompilationImpl.cpp, Line 867
DRM: DRM burn session terminated.

12:12:50 AM #33 Text 0 File AudioCompilationImpl.cpp, Line 896
DRM: Closing entire DRM handling. Bye.

Existing drivers:
File ‘Drivers\PXHELP20.SYS’: Ver=2.02.60a, size=17232 bytes, created 7/1/2004 9:35:48 PM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)


#4

Often this type of communication or key-hardware error is related to the ribbon cable used. I know it works without the sata drives, but it may be worth a try to use a different cable (preferably 80-wire) and connect the Sony as Single Master (without the LG CD-RW) for testing.

Also, what is this “OBVIOUS DVD-ROM MAGIC 626.00 obvious”? If it’s a virtual drive, uninstall it for testing as well.


#5

Seems to be really a connection problem.

Sense Key: 0x04 (KEY_HARDWARE_ERROR)


#6

Gentlemen… you ROCK…

I tried various tweaks and in the end … its the DARN cable…

Tonight I got a good burn with just the DRU710A on the 40pin cable and my SATA drives running. I pushed my luck and created another coaster by putting the CDRW back on the 40pin cable. I found a 80pin cable that came with the MB and hooked it up and SURPRISE…

It works…

Thanks for your help…

Guess I can take back the new drive I bought… save myself $80…

:bigsmile: