Hello All! I hope I've landed at a site that can help me with my problem.. I have a Dell 2350 and recently had to replace the cd/dvd drive. I purchased a Toshiba cd/dvdw sd-r5372 from Tiger Direct and my oldest son installed it in place of the previous drive. Windows Explorer and "My Computer" both recognize the drive and displays the contents of a cd if loaded. But Roxio, Nero and Windows Media player will not recognize the drive to burn a cd. It just sits asking me to load a blank cd. I put one in and nothing happens. Hopefully, the answer isn't too technical... More than likely it's some stupid thing I failed find myself. Thanks for your help!