I think competition is pretty tight in UK these days. May lead some to promise too much.
Last 6 months svp ships my orders exactly on day 3 from my order. (I simply can't figure why they can't on day one but always exactly on day three. In november and december they said it's bc the holiday rush. But september and january should be better or what? Well, jan it is still shipped 3 days from my order. I get my orderes within promised time but where it was 3-4 days earlier it's now 7 days exactly?!?
First time in several years i have placed an order another place to check. Prices are similar (a little above svp) but they ship some products overseas that svp doesn't. Anyway, my order is shipped same day and i'm pretty sure i have it within 3-4 working days just like i used to with svp..