Does support exist for LiteOn drives?

I have a SH-16a7s that doesnt seem to work, it abilities to read blank media degraded. Though it can read burnt dvd media. I have tried support on liteon website, but only got 1 response, in which they suggested i try the drive on another computer. U cant even register the product since it doesnt exist in their registration item selection page.

Do you think Liteon is a good company if they wont support u!
1 thing is for sure, my next burner wont be a liteon!!!
Stick with quality, maybe new pioneer SATA would be better than this hell i get from liteon…

Quebec, Canada…

ASUS A8N-E bios 1013
AMD 3800 X2
PIONEER DVR-111D
LITEON SH-16A7S
1X 512MB KINGSTON VR
ATI SAPPHIRE 1600PRO
MAXTOR ULTRA ATA133 PCI ADAPTER
2X 200GB MAXTOR
PSU ULTRA 500WATT X-ULT500P
+5V = 30A
+12V = 34A
+3.3V = 28A
WINDOWS XP PRO SP2

Care to elaborate? :flower:

I emailed them last week and they got back to me. But they told me to do what I already tried. So I replied and told that I stated that in the first email. They told me to take it back to the retailer and if the retailer would not help them to show proof of purchase to them and some other info. And they would replace. Now mind you I purchase this drive on 8/29/2006. So I say yes they support there product.

My drive cant read ANY blank UNBURNT media.
Use to function for a couple weeks, then tried different media’s and those didnt work.
NOW: Ritek 8X -R, Verbatim 16X -R, Taiyo Yuden 8X -R, Memorex 8X +R, Play0 8X -R DONT WORK.

Use to work with Taiyo yuden, but now has trouble recognizing media.

http://club.cdfreaks.com/showthread.php?t=207143

http://club.cdfreaks.com/showthread.php?t=213410

Try registering a SH-16A7S model, U CANT DO IT!!!
They said “For your problems we will inform our related department to modify it.” (March 21, 2007)
I request support and recieved 1 reply out of numerous attempts.
Their solutions didnt help.

Purchased mine on January 2007.
Canada.

IMHO you should have returned the drive after you noticed all those problems with the different types of media that you used. But then again to use low grade media like ritek just spells trouble for some dvd burners.

Erm…just a thought…you’re not using Alcohol 120% are you? There’s a setting in there that can cause it to see blank discs as DVD-ROM.

Edit: nevermind, I see in one of your two media problem threads that changing Alcohol settings didn’t work…

Lol I replied in one of your posts and said: piss that drive back to where you got it from and get a Pioneer.

I am wondering why you have not returned it? Did I miss something? Why can’t you return it. Posting on forums won’t fix a faulty drive…

i would return it if there was a replacement warranty.
purchased it in january.

January?? This year? That’s not even 6 months. It’s still in warranty. I had a liteon that died and I gave it back to the store I got it from, they didn’t replace it, they said they would send it away to liteon or something like that. Only like three days later they rang and said my liteon was fixed or something like that.

When I got it I noticed that the drive had a completely different serial number and looked brand new. It did get replaced with a new one. Took less than a week. How can you complain?

I just purchased a Liteon 20A1H drive and this drive will not recognize any of my Staples DVD-R blank discs (don’t laugh - they work). Every other DVD drive that I have recognizes this media with no problems. What is it with Liteon? This drive has some good reviews, but if I had known it has problems reading very common media I would not have purchased.

It should recognize them. Staples -R 16X or Staples -R 8X? Do you have Nero CD-DVD Speed so you can post mfg. details on them? If not get it and post the disc info.

The drive is installed in a Linux server replacing a failed DVD drive:

dvd+rw-mediainfo /dev/dvd

INQUIRY: [LITE-ON ][DVDRW LH-20A1H ][LL07]
GET [CURRENT] CONFIGURATION:
Mounted Media: 11h, DVD-R Sequential
GET [CURRENT] PERFORMANCE:
Write Performance: 8.0x1385=11080KB/s@[0 -> 0]
:frowning: empty GET PERFORMACE descriptor
READ DVD STRUCTURE[#10h]:
Media Book Type: 00h, DVD-ROM book [revision 0]
Legacy lead-out at: 22984962KB=4707319808
READ DVD STRUCTURE[#0h]:
Media Book Type: 25h, DVD-R book [revision 5]
Last border-out at: 2045
2KB=4188160
READ DISC INFORMATION:
Disc status: complete
Number of Sessions: 1
State of Last Session: empty
Number of Tracks: 0
READ CAPACITY: 0*2048=0
[root@grp-01-10-01 ~]#

#ATTEMPTING BURN OF 2.6G BACKUP

growisofs -Z /dev/dvd -R -J /mnt/Backup_Filesets_B/grp-01-30-01/

Executing 'mkisofs -R -J /mnt/Backup_Filesets_B/grp-01-30-01/ | builtin_dd of=/dev/dvd obs=32k seek=0’
INFO: UTF-8 character encoding detected by locale settings.
Assuming UTF-8 encoded filenames on source filesystem,
use -input-charset to override.
Using GRP_0000.TGZ;1 for /grp-01-30-01._boot.full-00.2007-05-18_03-00-02.Fri.tgz (grp-01-30-01._ha_lampp.incr-02.2007-04-09_03-00-02.Mon.tgz)
Using GRP_0001.TGZ;1 for /grp-01-30-01._ha_lampp.incr-02.2007-04-09_03-00-02.Mon.tgz (grp-01-30-01.ha_lampp.full-00.2007-04-02_11-09-05.Mon.tgz)
Using GRP_0000.TLT;1 for /grp-01-30-01.
.alldays.tltbackuplog (grp-01-30-01._boot.alldays.tltbackuplog)
Using GRP_0002.TGZ;1 for /grp-01-30-01._ha_lampp.full-00.2007-04-02_11-09-05.Mon.tgz (grp-01-30-01._ha_lampp.incr-01.2007-04-04_03-00-01.Wed.tgz)
Using GRP_0001.TLT;1 for /grp-01-30-01._boot.alldays.tltbackuplog (grp-01-30-01._ha_lampp.alldays.tltbackuplog)
Using GRP_0000.FIL;1 for /grp-01-30-01._ha_lampp.alldays.filesystem_state (grp-01-30-01.boot.alldays.filesystem_state)
Using GRP_0003.TGZ;1 for /grp-01-30-01.ha_lampp.incr-01.2007-04-04_03-00-01.Wed.tgz (grp-01-30-01..full-00.2007-05-18_03-00-02.Fri.tgz)
Using GRP_0001.FIL;1 for /grp-01-30-01.boot.alldays.filesystem_state (grp-01-30-01..alldays.filesystem_state)
Using GRP_0004.TGZ;1 for /grp-01-30-01.
.full-00.2007-05-18_03-00-02.Fri.tgz (grp-01-30-01._ha_lampp.incr-03.2007-04-11_03-00-02.Wed.tgz)
0.38% done, estimate finish Fri May 18 13:05:44 2007
:-[ PERFORM OPC failed with SK=3h/ASC=73h/ACQ=02h]: Input/output error

#ATTEMPTING BURN OF 275M BACKUP

growisofs -Z /dev/dvd -R -J /tmp/backup-b/

Executing 'mkisofs -R -J /tmp/backup-b/ | builtin_dd of=/dev/dvd obs=32k seek=0’
INFO: UTF-8 character encoding detected by locale settings.
Assuming UTF-8 encoded filenames on source filesystem,
use -input-charset to override.
Using GRP_0000.TGZ;1 for /grp-01-30-01._ha_lampp.full-00.2007-04-02_11-09-05.Mon.tgz (grp-01-30-01._ha_lampp.incr-02.2007-04-09_03-00-02.Mon.tgz)
Using GRP_0001.TGZ;1 for /grp-01-30-01._ha_lampp.incr-02.2007-04-09_03-00-02.Mon.tgz (grp-01-30-01._ha_lampp.incr-03.2007-04-11_03-00-02.Wed.tgz)
Using GRP_0002.TGZ;1 for /grp-01-30-01._ha_lampp.incr-03.2007-04-11_03-00-02.Wed.tgz (grp-01-30-01._ha_lampp.incr-01.2007-04-04_03-00-01.Wed.tgz)
3.57% done, estimate finish Fri May 18 12:32:14 2007
/dev/dvd: “Current Write Speed” is 8.2x1352KBps.
7.14% done, estimate finish Fri May 18 12:41:20 2007
10.70% done, estimate finish Fri May 18 12:38:27 2007
14.26% done, estimate finish Fri May 18 12:37:01 2007
17.82% done, estimate finish Fri May 18 12:36:04 2007
21.39% done, estimate finish Fri May 18 12:35:30 2007
24.95% done, estimate finish Fri May 18 12:35:06 2007
28.52% done, estimate finish Fri May 18 12:34:48 2007
32.08% done, estimate finish Fri May 18 12:34:34 2007
35.65% done, estimate finish Fri May 18 12:34:23 2007
39.20% done, estimate finish Fri May 18 12:34:13 2007
42.77% done, estimate finish Fri May 18 12:34:06 2007
46.33% done, estimate finish Fri May 18 12:33:57 2007
49.90% done, estimate finish Fri May 18 12:33:52 2007
53.46% done, estimate finish Fri May 18 12:33:47 2007
57.03% done, estimate finish Fri May 18 12:33:43 2007
60.58% done, estimate finish Fri May 18 12:33:39 2007
64.15% done, estimate finish Fri May 18 12:33:36 2007
67.71% done, estimate finish Fri May 18 12:33:32 2007
71.28% done, estimate finish Fri May 18 12:33:29 2007
74.84% done, estimate finish Fri May 18 12:33:27 2007
78.41% done, estimate finish Fri May 18 12:33:25 2007
81.97% done, estimate finish Fri May 18 12:33:23 2007
85.53% done, estimate finish Fri May 18 12:33:21 2007
89.09% done, estimate finish Fri May 18 12:33:19 2007
92.66% done, estimate finish Fri May 18 12:33:17 2007
96.22% done, estimate finish Fri May 18 12:33:16 2007
99.79% done, estimate finish Fri May 18 12:33:15 2007
Total translation table size: 0
Total rockridge attributes bytes: 923
Total directory bytes: 0
Path table size(bytes): 10
Max brk space used 0
140312 extents written (274 MB)
builtin_dd: 140320*2KB out @ average 6.9x1352KBps
/dev/dvd: flushing cache
/dev/dvd: updating RMA
/dev/dvd: closing session
/dev/dvd: reloading tray

#^THIS BURN SUCCEEDED - FIRST ONE IN ABOUT 20 TRIES!

#TRIED MORE BURNS BUT NONE SUCCEEDED.