[QUOTE=Chick_Hearn;2085069]Ok i will send it to Panasonic for their honest evaluation. If it’s fixable for $130, without replacement parts, of course. But if they determine I will need a new DVD drive (which I still fear is the case), and it costs $350 extra, then it’s a whole different ballgame.[/QUOTE]
Again, the flat-rate repair is $130. It may “cost” Panasonic $500 to repair your DMR-EH75 but whatever they do costs you just $130. That $130 flat-rate includes parts and labor and to and from shipping. If your Panasonic is out of warranty call the number for the Service Center directly at 1-888-439-2676. They will walk you through the flat-rate procedure.
Just tell them that the flat-rate repair is what you want. Another person made the [B]huge mistake [/B]of asking for an estimate. That is an “actual cost” approach that results in paying the actual parts costs and labor rate for everything involved in the repair. That is a very costly mistake. Again, the flat-rate is $130 including parts and labor, no matter what needs to be done.
I would suggest that you write out all your detailed observations concerning what is wrong so the Panasonic Service Center experts will know what to look for. Don’t tell them what your local “authorized” shop said was wrong (the “authorized” shop may have overlooked something vital and if you just say “it needs this part,” the Service Center may replace that part and send it back). The Service Center needs to know what’s going wrong in your own words so they can find what needs to be done to return your machine to new condition. That’s a bargain at $130.
I noticed that you used the proper spelling of labour. Are you in Canada? If you are the flat rate may be somewhat different due to shipping rates. But I would not expect this to negate the great value of the flat-rate repair.
The other thread also shows the number to call for warranty service. That is a different department that issues the warranty-based RMA, but in either event (warranty or non-warranty) the repairs are performed at the Panasonic Service Center in Elk Grove Village IL, close to Chicago’s Ohare airport.