I’m new to posting on forums and I’m not sure where to start this thread. (Already searched forum for “diskmakers”)
I have a Disk Makers elite series cd duplicator that runs Flexware on a windows XP machine to control the duplication process.
My problem is that the Autoloader (the arm that picks up the cd’s and moves them to the trays and the printer) seems to be hanging up during the process. When it does, I most often get this message: “autoloader error 98”
Disk Makers documentation makes no mention of this error code, and their support staff seem not to know what it means.
It usually happens when the arm drops a cd unintentionally. The only fix is to cancel the job and reboot the PC.
I have uninstalled/reinstalled the flexware, the autoloader driver, and double checked all the connections are tight fitting (even inside the computer case)
Does anyone out there have a disk makers elite system? Have you run into such a problem? Is there a way to bypass the autoloader completely and just let me put the cd’s in by hand?
Disk Makers wants me to send the unit back to them for inspection, but it would cost me upwards of $300 in freight alone, and I’m afraid for all the trouble I’ve had, I might better put the money towards a better system.
We only need about 100 cd’s a week.
Thanks for any ideas.