The orignal drive I purchased was from newegg.com and came in a box that looked like this:
The box this came in had no markings on the outside (except of course shipping label). The drive was slipped inside a pinkish ziplock baggie. It was shipped from Fletcher, Ohio
I was tired of waiting for a response from Plextor so I went to thier website and got the email addys for tech support, rmasupport, sales, and public relations. I forward my email I sent to tech support last night to those 4 email addys. Within about 10mins I had plextor calling me. I explained my frustrations about the poor shipping and how as a customer I had a duty to PROPERLY ship my defective drive back to them, they have the same duty to PROPERLY return my drive. I let him know from a business stand point this was totally unprofessional. He told me he never seen a drive leave like that before and he was gonna look into this matter (I don't if he actually will or not but thats what he said), he told me he would send me another drive, I let him know that I want to see how this one works out for me and I'll get back to him. He then gave me his contact phone number so if need be I could get in touch with him again. I will say one thing in Plextors defense is that the RMA turn around time to get me another drive was quicker then I expected.