Disc qualty test problem

I got the HP 640i firmware ES04 and from what it has on the drive lable it is a benq i see alot of benq owners posting results from nero cd-dvd speed disc qualty test here my problem is when i try and run the test the show c2/pif is grayed out and i can’t get a reading anyone know how to fix this or is it a bad drive or is there a firmware i could use has anyone had this problem thanks for any advice

update to new firmware and make sure the version of your cd-dvd speed is the latest.

ES04 will not work very will with CD/DVD Speed.