Disc drive damaged?

Last week, I bought blank cd’s from my local Walmart. I wanted to put files on them but when they are in my disk drive, they won’t show up in «My computer»… I tried it with other cd’s I have at home (music and dvds) and now it says that my disk drive is damaged or incomplete, but my laptop worked just fine before and I bought it in September… I tried it on the desktop at home too, and now it says the same thing, disc drive damaged or incomplete… Could it be the CD’s I used that damaged them? I searched the brand online and can’t find anything about them…:frowning: please help!!! :frowning: :frowning: :frowning:

I’ve never heard of a blank cd causing damage to a drive.

There are a number of things to try and fix your drives. Microsoft has a Fix-it tool you could use first: http://support.microsoft.com/mats/cd_dvd_drive_problems

You can also go to Device Manager, uninstall the optical drive, then reboot and let Windows install the “new” hardware it finds.

Or you may have a registry error and have to remove upper and lower filters: http://pcsupport.about.com/od/driverssupport/ht/upperfilters-lowerfilters.htm

Another way to remove upper and lower filters is to install ImgBurn, then go to Tools–>Filter Driver Load Order and remove the filters it shows there. Then reboot the machine

I can’t use the «fixit» tool because it says that my computer does not support it and I can’t use the other link… I have windows 8 and it does not appear anywhere?

Try this diagnostic tool for Windows 8: http://go.microsoft.com/?linkid=9840807

And the instructions for removing upper and lower filters also applies for Win 8.