On Digiarty’s support page they have a statement ‘Guaranteeing to respond to support requests within 1 working day’. On Jan 7th I contacted them asking for help when the very first conversion I tried using their software failed. I wished to convert a H.264 CCTV file of a bike theft to a format which could be viewed easily on mobile phones etc… in an effort to identify the thief.I contacted them again on the 9th. I finally got a response asking for further information on the 14th and that I download MediaInfo and send them the report that generated. Due to ill health I didn’t manage to reply until the 30th Jan. Since then I have had no response despite contacting them yet again. They may have a slick web page but I suspect they work out of a shed in somewhere in China. Has anyone else on here had similar problems with their ‘Support’
Thinking about it, has anyone had a similar problem and have any ideas how I might resolve the issue myself? I’m guessing we’ll be lucky if we can identify the thief now after so long but I still want to try. Thanks to anyone who takes the time to read this and remember, if you want support, don’t ask Digiarty. Just go buy a truss!;)[/QUOTE]
I was just back from Chinese New Year holiday. Sorry for my delayed response.
Could you tell me the email address that you used to contact our support team? In this way, I could ask them to contact you and help you solve the problem as soon as possible. Thanks a lot for your support and understanding.