Install imgburn, and give that rubbish "roxio" the flick.
- backup (to image on hdd) and write the image to a new cd/dvd/BD.
- write files to cd/dvd/BD
- backup/write compliant video dvd/bd's.
Perhaps someone can help you with anything else you need.
Imgburn is tiny and doesn't require a bunch of crappy memory resident programs to do its job either.
Windows xp, Vista and Windows 7 have basic cd/dvd writing functionality built into the operating system. Not sure about Windows 8.
Windows burning program is to slow, cumbersome, and basic for my liking.
Optical drives do not require any "custom" drivers to work under Windows, although the pata/sata controller may need drivers ... But if this was the case, they wouldn't be detecting your drive at all.