Desktop froze?



hi i can log onto windows 7 but when i go to desktop i cant click on any of the icons the desktop is froze?
is this an update or firmware issue?


Some more information would be helpful. Brand/model desktop/laptop? Did it come with Windows 7 or did you or someone else install it? Have you ever been able to use the desktop? Have you changed anything recently hardware or software? Can you boot into Safe Mode? How long have you had the computer?


medion quad core windows 7 ultimate upgraded from vista, had the pc 2yr
desktop was working fine now its not working at all, i can boot the pc ok but it is asking if i want to boot up in safe mode, i downloaded google chrome a few days ago i have deleted it in control panel but i can get the icon off the desktop!


Then save important data and perform a re-install.