2 weeks ago or so I posted to this forum as well as the Lite-On forum about problems I was having in using the CD-RW that came bundled with the Roxio basic software.
After almost 2 months of little or no definitive help from Dell’s Tech. Support I finally got some good direction from several on this forum (thanks very much!) on the question of best media, error messages, etc.
Last week I ran into a young high school student (I substitute-teach) who I knew was very big into computers (the kid runs a Linux server out of his house here in rural Wisconsin) and described the problem…his first response was “get rid of that poor Roxio lite software and get Nero!”
He gave me some help to uninstall Roxio and install Nero. Now the CD-RW works just fine and I have successfully burned my first CD-R. I bought 1 Imation media but will buy more.
Unfortunately it appears the Memorex CD-RW’s are ruined although I just got 1 of the 5 to erase using Nero. The other 4 return and error of media not found so I assume they’re good only now for target practice.
Of course, no one I’ve written and spoken with at Dell even suggested the software they bundled may be the problem. It seems they quickly told me the warranty covered only hardware.
By bundling a lite version of software they ought to at least stand behind it or let the customer know they’ll have to purchase the full version. Since I trusted this student I just decided to go with Nero and to heck with giving Roxio or Dell any more money.
So, the moral of the story, I guess, is always take “Free” as an offer or inducement to purchase with a grain of salt.
Dell’s own forums have some who also bought these promotion systems with the same problems. I had posted a link to this resource and am now going to post back to the Dell forums although I suspect my post will be quickly removed since I do not have kind words for Dell and their poor tech. support.
Again, thanks for the help. I’ll learn much more from this forum now that I can at least use the CD-RW.
Best, Ken in WI