You weren't the only one caught out by that.
Unless this is a new edition this Blu-ray disc was released quite a while ago.
There were some difficulties when it was first released but these were all sorted so unfortunately if looks as if you might have either a bad pressing. or a dirty or damaged disc.
Examine the surface of the disc carefully by reflecting it in a light and see if you can see any defects.
Even if you can't see anything try cleaning the disc with a dab of either methylated spirits or isopropyl alcohol on a clean lint free cloth. Both of these are safe to use on polycarbonate but don't try any other solvents as you could damage the disc.
If that doesn't work then I'm afraid your only option is to exchange it.