Deep Pockets

HELP! I am still searching for an answer to my problem.
Pioneer DVR-440HX-S linked up with scarts with built in Freeview. I have all the channels but these do not show in the Digital EPG. When a channel is selected and on screen the channel box is showing taking up a quarter of the screen and I can change channels with this BUT I can’t remove this so viewing is miserable. I believe it may well be to do with the HOST channel? I have returned to the set up programme but find no mention of the HOST channel so could this be the problem,if so how do I correct this please.?
Happy New Year everyone. Deep pockets :confused: