Dead BenQ 1620




Well, I bought this around Christmas, and been having this problem for awhile. i was ignoring it, just using my other drives, but I want to see if I can get this fixed before I buy a new burner. Okay, this is the problem. Everything was working fine until around April. Then, one day, I put a cd in to burn and the drive accepts it. I go into Nero, and I hit copy. Well, the drive says there is no disc. Okay. I go to open up the drive and it will not open. I try “eject” from My Computer, opening at restart, etc. Nothing. I checked the hardware and the device manager says everything is fine, blah, blah, blah. I am thinking it might be electrical, or mabey it is just a configuration screw up. My specs are:

AMD 3200+ 2.0 GHZ
1.0gb of GSkill ddr RAM at latency
MSI K8N Neo2 Platinum Motherboard
Audigy 2
Geforce 6800GT
60GB 5400rpm Maxtor and 2 80gb 7200rpm Western Digital HD (one internal, other external)
Windows XP Home SP2
Benq DW1620

anything else, let me know. thanks for any possible help, i appreciate it greatly.


Welcome to the Dead BenQ Club!


I had the same problem and it was replaced .
The new one lasted 2 week and it had the same problem.
They prlaced it with another new drive and this one seem to be ok.
Cant complain about the sevice, BENQ replaced my drive within 4days

regds sam