Customers Sue ISP For Installing NebuAd 'Spyware,' Offering Defective Opt-Outs

Two Embarq customers have filed a new privacy lawsuit against the Internet service provider for allegedly funneling information about their Web activity to defunct behavioral targeting company NebuAd.

The new lawsuit, by Kathleen Kirch and Terry Kirch, alleges that Embarq installed “spyware” devices from NebuAd without providing adequate notice. “Offering its users little warning and no choice, defendants merely amended their online privacy policy with misleading information,” they allege in a complaint filed by the law firm KamberLaw. The Kirches are seeking class-action status.